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CUSTOMER CARE at The Family Store

Have any questions? We’re always ready to help! Call us at 475-251-4271 or send us an email at:

Get In Touch

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How do I track my order?

How to track a USPS package using

  1. Navigate to

  2. Enter the USPS tracking number (to find it, simply look at the bottom of a shipping label) in the search bar; do not include any dashes or spaces.

  3. Click on “Check Status”.

  4. View the scan history and status information of your package.

How can I contact your couriers?

To see the most recent status of your packages, enter your tracking number in any search box on


NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking®. If you’d like to speak with a representative about another issue with your package, please call us.


Package Safety During COVID-19

We’re closely following expert guidance during this crisis, and what we’ve learned so far is that the risk of COVID-19 transmission through handling packages is very low.


Per The World Health Organization, the likelihood of an infected person contaminating commercial goods is low, and the risk of catching the virus that causes COVID-19 from a package is also low. 


Information we’ve gathered from the CDC and WHO indicate that the virus may persist up to 24 hours on cardboard and up to 3 days on plastic, which means that transmission from buyer to seller and vice versa is very unlikely given the timelines involved in processing, inspecting, and shipping orders.


Our shipping carrier, USPS, is also taking safety and hygiene precautions very seriously and has stated that per the CDC, the WHO, and the Surgeon General, there is currently no evidence that COVID-19 is being spread through the mail. Again, the extended shipping and handling timeline from buyer to seller or vice versa indicates very low risk.


While we believe the risk of transmission via packages to be very low, out of an abundance of caution, we recommend taking the personal precautionary measures that feel right to you, including practicing good hygiene after handling packages. Learn more about the CDC’s disinfection guidance here.

Do you provide International delivery?
No international delivery, only deliver to the United States.

What is your returns policy?


Customers may request a refund on goods sold within 14 days of receipt.


To be eligible for a return the following conditions must be met:


Customers must return the item in its original packaging.


  • The item must not be used.

  • The item must not be damaged.

  • The item must be returned with its original receipt.


If the above conditions are not met, Operator reserves the right to reject return and refund.


In case of item return, customer will be responsible for paying cost of shipping.


There is no refunds on sale items.


Customers may request an exchange in lieu of a refund. Exchange requests will be processed and accepted or denied.


Customers must contact Operator prior to the start of the refund and return process. Customers will be provided with a return number before they may begin the return.


Returns are to be sent to the following address:


P.O. Box 2326

Shelton, CT 06484

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